Avast Free Forum is a site that lets users inquire about their anti-virus software. It offers a range of information of tutorials, as well as frequently asked questions. The site is simple to navigate and is updated frequently.
A major player within the security industry, avast has the best levels of support for customers with its anti-virus software program. The support button on its website and LAPTOP or COMPUTER applications provide access to an informative FAQ and discussion forums, as in addition to expert tech support when you encounter any problems.
The company also offers live chat support for customers who want rapid responses, an email ticketing system for more in-depth questions and three live support lines that are located in the UK, Australia and the U.S. The knowledge base is limited, but has support guides for all its products.
Its customer support isn’t perfect, however. A joint investigation by PCMag and Hauptplatine discovered that the business shares information about its customers location and Internet protocol address with third party companies, which can raise privacy concerns for certain people. Furthermore the paid plans don’t offer enough additional benefits to justify the extra cost. The forum was recently hacked and hackers were able obtain usernames, user names emails, usernames, and passwords that were hashed. Fortunately, payment data was not compromised. The company has committed to rebuild the forum with a new platform that’s faster plus more secure. The company has a policy regarding security that says it will not sell or share personal information with third parties without consent.